It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS! 

As a Service Delivery Manager based in Greece you will :

• Oversee the delivery of Managed Detection and Response services to our clients, with a strong focus on the quality and technical relevance of the service provided

• Act as a trusted advisor to customers by translating SOC investigations, alerts, and incident outcomes into clear recommendations and actionable improvements

• Work closely with the Security Operations team to ensure that service level agreements (SLAs) are met and that service delivery reflects the operational reality of ongoing detections and investigations

• Leverage your prior Security Operations experience to understand, challenge, and discuss detection logic, incident handling, triage quality, escalation paths, and response outcomes with both internal teams and customers

• Monitor service delivery performance and identify areas for improvement, with a particular focus on improving detection and response maturity in the customer environment

• Advise customers on technical and operational improvements that can strengthen their security posture, visibility, use cases, and response readiness

• Ensure that service delivery processes are documented, followed, and aligned with both customer expectations and internal operational standards
  
• Work with the pre-sales team to ensure that service delivery is aligned with client needs and that proposed services are realistic, valuable, and technically grounded
  
• Develop and maintain strong relationships with clients, ensuring that their needs are understood and met or exceeded through high-quality service and credible technical guidance
  
• Provide regular reporting on service delivery performance, incident trends, key risks, and improvement opportunities to senior management and customers
  
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO
  
• Closely with the security operations team to ensure that service level agreements (SLAs) are met
  
• Ensure that service delivery processes are documented and followed
  
• Monitor service delivery performance and identify areas for improvement
  
• Work with the sales team to ensure that service delivery is aligned with client needs
  
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded
  
• Provide regular reporting on service delivery performance to senior managementject management principles.

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3-4 years of experience in service delivery management, preferably in a Managed Detection and Response environment
• Strong understanding of security operations and incident response
• Excellent communication and interpersonal skills
• Languages: Dutch(Fluent), English (Fluent), German (nice to have)
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
• Ability to work independently and as part of a team in a fast-paced, dynamic environmen
• You hold citizenship in one of the 32 NATO member states.t

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• A training budget of 10.000€ and 10 days every 2 years
• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc)
• Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career!
• Flexible working hours and home office possibilities (+working abroad options)
• Statutory leave plus 5 additional leave days by NVISO