Greece
Service Delivery Analyst

Are you already experienced in the world of security and would you like to develop yourself technically and in your career? At NVISO you have the opportunity and we look forward to getting to know you!

Who are we?

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS! 

Tasks

As a Service Deliver Analyst you will :

  • Assist in overseeing the delivery of Managed Detection and Response services to clients.
  • Collaborate with the security operations team to meet service level agreements.
  • Help document and follow service delivery processes.
  • Support in monitoring service delivery performance and suggest improvements.
  • Aid in aligning service delivery with client needs in coordination with the sales team.
  • Contribute to building and maintaining client relationships.
  • Assist in providing service delivery performance reports to senior management.
  • Support project management during client onboarding.
  • You will be trained on the job in: Security Operations & Project management principles

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 1-2 years of experience in service delivery, project management, or a related field. Fresh graduates with relevant internship experience are also welcomed.
  • Basic understanding of security operations and incident response is a plus.
  • Good communication and interpersonal skills.
  • Ability to manage tasks effectively and work as part of a team.
  • Familiarity with ITIL or similar service delivery frameworks is beneficial.
  • Interest in industry standards like ISO 27001 and NIST Cybersecurity Framework.
  • Motivation to work independently and in a dynamic team environment.

Benefits

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

  • A training budget of 10.000€ and 10 days every 2 years;
  • Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc);
  • An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!;
  • Regular team-building and fun events with legendary off-site events once a year. The location of the next team building is one of the most closely guarded secrets at NVISO… We can however disclose that we’ve visited Lisbon, Dubai, Lapland and Malta over the past few years;
  • Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career!
  • Flexible working hours and home office possibilities (+working abroad options);
  • Statutory leave plus 5 additional leave days by NVISO;
  • Reimbursement of your home office setup up to 700 EUR.

IF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION!

WE’RE LOOKING FORWARD TO MEETING YOU!


Get supportinfo@nviso.eu

Belgium
Rue Guimard 8 1000 Brussels +32 2 318 58 31
Germany
Holzgraben 5 60313 Frankfurt am Main Machtlfinger Str. 21 81379 München +49 69 9675 8554
Austria
Am Euro Platz 2
 (Euro Plaza 4) 
1120 Wien+43 1 717 28 466
Greece
Feidiou 9 10678 Athens+30 211 955 7637